Offers are subject to confirmation. A contractual agreement comes into existence only after we have confirmed an order in writing by email, or once delivery has been effected. With regard to illustrations and descriptions in our website, brochures, price lists and catalogs, we reserve the right to make alterations in construction, design, wood grain and shades of color as long as the object in question is not substantially changed or improved and said change is deemed acceptable for the client.
We take great care to present the products on our website as accurately as possible, however, although we endeavor to ensure that all pricing information is accurate, occasionally an error may occur and goods may be misprinted. If we discover a pricing error we will, at our discretion, either contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have canceled your order. We are not obliged to supply goods at the incorrect price.
We reserve the right to adjust prices, offers, products and specifications of products on the website at our discretion at any time before we accept your order. We reserve the right to withdraw any goods from the website at any time.
Once you’ve placed an order with us, we’ll send you an acknowledgment email with your order number, and details of the goods you have ordered. At this stage, your order is still subject to acceptance by us. Although we don’t have to accept your order, we would do normally where:
a. The product(s) you want to buy are available
b. The product price is correct
c. Your credit/debit card has been authorized
Your order will be accepted once you have paid for it in full, and it has been sent out by us, and at this stage, a binding contract exists between us. We will send you an email confirming that your order has been dispatched to you, unless we’ve been unable to accept your order.
Delivery times are based on individual agreements. Fabrication is 5 to 7 weeks and delivery time is according to the destination. We reserve the right to partial deliveries.
Please contact us for all other locations including international shipping.
We reserve the right to amend our prices at any time without prior notice. Orders are fulfilled on the understanding that prices charged are those current at the date of order.
All products prices are FOB Mexico City
Unless otherwise stated, prices include regular cardboard packaging. Special or unusual packaging, shipping or handling will be subject to an additional charge and you must tell us in advance in order to quote right for you. Prices do not include sales or exporting tax. In the case of a price change when the period of time between the contract being signed and delivery exceeds six weeks, the valid price will be the listed price on the day of delivery.
Delivery times quoted by us are estimates only and we will not be held liable for any consequential loss or damage resulting from any failure to meet estimated delivery times or the delivery service as well.
In the event of any dispute, any contract between the customer and Joel Escalona Studio shall be governed by Mexico City Law and you agree to irrevocably submit to the exclusive jurisdiction of the Mexican Courts.
Payment terms are advanced payments. We use manly Electronic transfers from bank to bank. We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. You do not have to have a PayPal account to use this service.
We do not take checks.
Payment will be considered effected only from the moment at which we can freely dispose of the funds at a bank. If there is a delay of more than one week in payment or should we become aware of reasons to doubt the ability of a customer to pay, we are entitled to revoke all periods for payment, to withdraw from those parts of the contract not yet fulfilled and to make processing of all orders placed by the client dependent on a deposit or the furnishing of collateral. The client may only challenge our demands with undisputed or legally binding counter-claims.
Goods will be dispatched at our discretion. Deliveries are made at the cost of the customer ex works Mexico City.
We are not liable for damage caused during transportation. Such damage should be reported to the transportation company in writing after receipt of the goods in order to make them liable for all the damage. Missing goods must be confirmed by the transportation company in writing.
TRANSFER OF RISK
As soon as goods have been turned over, either to the transport company or to the client, the risk of accidental destruction or deterioration becomes the responsibility of the client. Should a client be unable to take immediate charge of goods which are ready for dispatch, we will store them at the client's costs. The charge for storage is 1% of the amount invoiced per month. The storage charge can be increased or decreased if higher or lower expenditures can be proven either by us or by the client.
RIGHT OF REVOCATION
In most cases, it is not possible to make changes to your order. However, please contact us if you wish to change your order and we will gladly accommodate your change ONLY if fabrication has not begun.
When canceling an order, the consumer is responsible for the return postage. There is no right of revocation in all our products as everything is costume made especially for you. Goods manufactured to customer specifications are likewise exempt from the right of revocation.
Our guarantees are in accordance with Mexican legal requirements. At our discretion we will either repair, or exchange, defective parts, all return postage/shipping will by pay for the client. Goods are under guarantee for a period of one month with the exception of damage cause for delivery. If goods are repaired while under guarantee, the guarantee is not renewed or extended.
Should the client cancel his contract or fails to fulfill said contract, we are entitled to claim 30% of the contract amount in compensation. Compensation may be higher or lower if we are able to prove greater, or the client lower damages.
Client data is used exclusively within the company and is under no circumstances made available to third parties.
All designs shown in our catalogs and price lists are, and remain, our property. All dimensions shown are approximate. Our catalog and price list are not available to the general public and are issued to the trade solely for the purpose of inviting purchase of these models.
Joel Escalona Studio carefully selects only the finest quality products for its Products. While Joel Escalona Studio makes every effort to match consistence appearance of the product, all Products are sold subject to commercially acceptable variations or irregularities of color, surface, grain or texture due to the nature of the materials and techniques applied.
Joel Escalona Studio